Write to us

Write in to complaint.apac@apacfin.com or call us on our customer care number 1800 313 205 205. The customer will receive acknowledgement within 1 working day on his/her registered mobile number. The complainant will receive a response within 7 working days of compliant reaching the company.

complaint.apac@apacfin.com

1800 313 205 205

Grievance Redressal Officer

If the resolution provided at Level 1 does not meet your expectation, please give us 7 working days to resolve it, you can approach our Grievance Redressal Officer through any of our access channels mentioned below:

The customer will receive acknowledgement within 1 working day on his/her registered mobile number. The complainant will receive a response within 7 working days of compliant reaching the Grievance Redressal Officer.

Ms. Shraddha Dighe
Office No 501, 05th Floor,
South Annex, Tower 2B,
One World Center Lower Parel(W),
Mumbai – 400013

gro@apacfin.com

Nodal Officer

If the resolution provided at Level 2 does not meet your expectation, please give us 7 working days to resolve it, you can approach our Nodal Officer through any of our access channels mentioned below:

The customer will receive acknowledgement within 1 working day on his/her registered mobile number. The complainant will receive a response within 7 working days of compliant reaching the Principal Nodal Officer

K Selvaraj
Office No 501, 05th Floor,
South Annex, Tower 2B,
One World Center Lower Parel(W),
Mumbai – 400013

pno@apacfin.com

Redressal of the Grievances as per the RBI Ombudsman Scheme

If after having followed Levels 1, 2 and 3 your issue remains unresolved or if you have not received a response within a month of lodging the complaint, you may approach the Banking Ombudsman appointed by the Reserve Bank of India.

https://cms.rbi.org.in

crpc@rbi.org.in

The Officer-in-charge
Centralised Receipt and Processing Centre,
Reserve Bank of India Central Vista,
4th Floor, Sector 17,
Chandigarh - 160017